FAQs

Do you ship internationally? 

Yes!

How fast will I get my order?

Depending on the shipping method you chose, domestic orders within the U.S. typically arrive within 7 – 15 business days. International orders arrive anywhere between 15 – 20 business days.

When will my order ship?

Orders placed before 2PM PST Monday-Friday will be shipped the following business day.

Orders placed after 2PM PST will be shipped in 2 business days.

Can I return my order?

At Beauty Urbane we guarantee 100% customer satisfaction. If you are unsatisfied with your purchase, you may return the item for a refund within 30 days of receiving of your purchase should it meet the requirements on our Returns Page.

I forgot to use my discount code. Can it be applied to my order?

Please contact our customer service team ASAP to hook you up with a new one at support@beautyurbane.com

Can I exchange my order?

How do I create a return?

Please follow the instructions on our Returns Page.

When will I get my refund?

Please allow up to 10 business days from the receipt of your return to be processed and your refund issued. We will notify you once your return has been processed and your refund has been issued.