Frequently Asked Question (FAQs)
Beauty Urbane - FAQ
Frequently Asked Questions (FAQ)
Welcome to the Beauty Urbane FAQ page! Below you'll find answers to some of the most common questions our customers ask. If you don’t find the information you’re looking for, feel free to reach out to us directly.
1. What skin types are your products suitable for?
2. Are Beauty Urbane products cruelty-free?
3. Do you offer free samples with orders?
4. How does the Beauty Insider Program work?
5. What is your return policy?
6. How long does shipping take?
7. Do you ship internationally?
8. How can I track my order?
9. Are your products safe for sensitive skin?
10. Do you have products for specific skin concerns?
11. What payment methods do you accept?
12. How do I cancel or modify my order?
13. How can I contact customer service?
Our products are designed for all skin types, including dry, oily, combination, sensitive, and mature skin. You can filter our products by skin type on our shopping page to find the ones best suited for your needs. We also offer a Skin Consultation Quiz that provides personalized recommendations based on your skin type and concerns.
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Yes! All Beauty Urbane products are 100% cruelty-free. We do not test our products on animals at any stage of development, and we work only with suppliers who uphold these same values.
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Yes, we include free samples with every order. The samples may vary based on availability, and you’ll have the option to choose from a selection during checkout.
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The Beauty Insider Program is our rewards program designed to give back to our loyal customers. By joining, you can earn points on every purchase and redeem them for exclusive discounts, free products, and early access to new launches. Signing up is free and can be done during checkout or by creating an account on our website.
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We offer a 30-day satisfaction guarantee on all products. If you’re not happy with your purchase, you can return unused and unopened items for a full refund or exchange. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return.
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Standard shipping typically takes 3-5 business days within the U.S. Expedited and overnight shipping options are also available during checkout for faster delivery. Orders over $50 qualify for free standard shipping.
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Yes, we ship internationally! Please note that shipping times and rates will vary based on the destination. Any applicable duties or taxes are the responsibility of the customer.
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Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package directly through our website or the shipping carrier’s website.
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We formulate our products with high-quality, gentle ingredients, making them suitable for sensitive skin. However, we recommend conducting a patch test before trying any new product, especially if you have particularly reactive skin.
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Yes! Whether you’re dealing with acne, dryness, fine lines, or hyperpigmentation, we offer a range of targeted treatments to help address specific skin concerns. Explore our Shop by Concern section to find products tailored to your needs.
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We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. You can securely store your payment information for faster checkout in the future.
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If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once your order has been processed and shipped, we may not be able to make changes, but you can return the items for a refund after they arrive.
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You can reach our customer service team via:
- Email: support@beautyurbane.com
- Phone: 1-602-250-0852
- Live Chat: Available on our website during business hours
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