Returns and Refunds

Returns and Refunds

Returns and Store Credit Policy

Your complete satisfaction is vital to us. Most item(s) may be returned for a refund within 30 days from receipt of merchandise.  All returns and refunds must be accompanied by an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused, within 30 days of delivery for a store credit. In addition to the RMA number, all returns must be accompanied by a copy of the packing slip and all original components. When calling or emailing our customer service team, please have your order number available to allow us to serve you better. 

Return Policy - Specific Guidelines and Restrictions:

Store Credits: Enjoy hassle-free returns when returning for a store credit. When opting for store credit, eligible items will not be charged a restocking fee. Web store credit will be applied to the user account for future use. Store credit will never expire and is valid to use site-wide.

Refunds: All refunds are free. 

 

More on Refunds:

• Allow 7-10 business working days for your refund to post to your account.
• Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.
• Refunds can only be credited back to the same payment method used on the original order
• Beauty Urbane does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

How can I return an item I have purchased if I have changed my mind or reconsidered?

• We cannot process a return claim for any reconsideration of purchase once the package is in transit with the shipping carrier.
• Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number.
• You must contact us within seven days of receipt of merchandise to initiate the return process according to our outlined policy.
• "Changing your mind" is not a valid reason for a return. However, when returning an item because you've 'changed your mind,' Beauty Urbane is NOT obligated to refund your original shipping cost or your return shipping fee.
• Beauty Urbane reserves the right only to give back the original item price purchased.

Some items cannot be returned for refunds or store credits:

 

• Fashion Accessories– These products may not be returned.
• Electric Hair Tools & Appliances– Most tools/appliances have a product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe that is provided on our product details page of the item. Particular product(s) may not have a product warranty available due to manufacturer relationship status.
• Canceling or Canceled Orders: Eligible for a full refund, ONLY if canceled before shipping. We cannot process claims, refunds, or additional requests once the package is in transit with the Carrier.
• No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.
• Free Shipping Offers: For 'free shipping' packages, the shipping cost will be assessed and deducted from the final reimbursement of refunds and store credits. Any shipping cost you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.
• Redelivery Fee & Missed Scheduled Delivery: If the Customer requests reshipment due to Returned to Sender, refusal of shipment, or missed scheduled delivery, you will be responsible for S&H unless it is due to company or Carrier error.

 

Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged, or the wrong item is shipped. Please contact us within 48 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) requests are subject to inspection and confirmation. For "defective" claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.

Upon inspection, if the item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be sent to you free of charge. If an exact replacement is out of stock, we will process a full refund to the same payment method used on the original order.

Damaged or Missing Items: Claims for damaged items or discrepancies (for example, missing items in your order) should be submitted within 48 hours of merchandise receipt. Contact Customer Care by email at info@BeautyUrbane .com or call 602-250-0852 (M-F, 8.a.m. to 5 p.m. PST). Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the Carrier.

Promotions/Gift with Purchase: If returning an item that qualified for a promotional gift, please include the promotional gift with your return to receive a refund to the payment method used or store credit. If you choose to keep the bonus gift, your credit amount will be deducted from the gift value.

Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions.

International Return to Sender: All international shipping costs are non-refundable for undelivered, unclaimed, refused, or returned packages unless the company made an error. Any shipping cost you incur to return the product will not be refunded unless it is a company error.

Returns & Shipping of Dangerous Goods

Certain items, including fragrances, aerosols, some items that contain contents under pressure, and others (e.g., hairspray, nail polish, and items containing flammable, volatile, or corrosive chemicals) are considered as dangerous goods (Hazardous Materials (HAZMAT) by the US Department of Transportation (DOT). The US Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Beauty Urbane uses Standard Ground (surface) delivery method for these products. You are advised not to re-mail the parcel's contents via the Postal Service under US DOT-SP 9275 regulations. Flammable substances in these packages may be mailed only by consumers (the addressee) via surface transportation, according to 10.13. Full responsibility rests with the mailer to comply with all postal and non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from your local Postmaster and at the Postal Service's mailing standards web site at pe.usps.com

Return Merchandise Authorization (RMA)

Follow the instructions below to return a product to the BeautyUrbane.com fulfillment center:

• Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.
• Securely re-carton/package the unused item(s) you wish to return and a copy of the original packing slip using the packaging materials that came with your online purchase. You must include and fill out the approved RMA form that has been emailed or provided to you.
• Write your RMA number on the outside of the shipping package.
• Mail the package back via the ground shipping method to the address below. We highly recommend you insure your package.

*Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

BeautyUrbane.com

c/o Returns Department

2116 4^th Avenue

Seattle, WA. 98121

USA